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Dear Kathy, I greatly appreciate your quick response on the back-ordered item....I appreciate all that you are doing to make things easy !! You are great at what you do....as hard and complex things seem to be....you have eased my mind and I know that you'll be in touch with me as soon as you receive news...or the item. Thanks again for everything! -JL Hi Kathy, I wanted to thank you for working with me on the returns. I really hated to do that but I was going through a difficult time in my life that I did not foresee at the time. You were so gracious and accommodating my requests that I wanted to stay in contact with you to return the favor with for future orders. Hope everything is going well for you. All the best, DK I just wanted to drop you a quick note to tell you how much the ladies enjoyed your talk at the luncheon the other day. We are still laughing! Not only are you a hoot, but you gave us great advice. We couldn't have asked for more from a luncheon speaker!